Privacy Policy
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Who we are
Morva Aviation Services Ltd ("Morva Aviation", "we", "us" or "our") is committed to protecting your personal information and respecting your privacy.
Company Number: 17336649
Email: info@morvaaviation.co.uk
Information we collect
When you contact us or request a quotation, we may collect:
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Name
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Email address
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Telephone number
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Company name (where applicable)
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Travel requirements (departure, destination, dates, passenger numbers and preferences)
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Any information you choose to provide in your enquiry
When you use our website, we may also collect limited technical information such as your IP address, browser type and cookie preferences.
How we use your information
We use your personal information to:
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Respond to your enquiries
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Obtain quotations from third-party operators and suppliers
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Arrange charter flights and related travel services
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Contact you regarding your booking
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Comply with legal and regulatory obligations
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Improve our website and services
We do not sell your personal information.
Sharing your information
We only share your information where necessary to provide our services.
This may include:
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Licensed aircraft operators
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Hotel providers
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Chauffeur companies
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Payment providers
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Professional advisers where required by law
We only share the information necessary to arrange your requested services.
Legal basis for processing
We process your information because:
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It is necessary to respond to your enquiry or perform a contract with you.
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We have a legitimate interest in operating and improving our business.
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We are required to comply with legal obligations.
Data security
We take appropriate measures to protect your information, including:
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Secure Microsoft 365 email
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Password-protected systems
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Multi-factor authentication where appropriate
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Restricted access to customer information
How long we keep your information
We retain personal information only for as long as necessary.
Typically:
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Customer enquiries may be retained for up to 12 months.
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Booking and accounting records may be retained for up to 6 years where required by law.
Your rights
Under UK data protection law you have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion where appropriate
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Restrict or object to certain processing
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Request a copy of your information
To exercise these rights, please contact us using the details above.
Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our website.
You can manage your cookie preferences through your browser or our cookie banner.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Terms and Conditions
Please read these terms and conditions carefully before using our services. By accessing or using the Morva Aviation platform, you agree to be bound by these terms.
1.TERMS AND CONDITIONS
1. Our Service
We act as an independent aviation broker, obtaining quotations and arranging travel on behalf of our clients.
2. Quotations
All quotations are subject to aircraft availability and operator confirmation. Prices may change until a booking has been confirmed.
3. Booking Confirmation
A booking is only confirmed once written confirmation has been issued and any required payment has been received.
4. Payment
Payment terms will be advised at the time of booking. Full payment may be required before travel depending on the operator's requirements.
5. Cancellations
Cancellation charges are determined by the operating carrier or supplier and will be advised before booking. Morva Aviation Services Ltd reserves the right to charge reasonable administration fees where applicable.
6. Delays
Flights may be delayed, rescheduled or cancelled due to weather, operational requirements or safety considerations.
7. Passenger Responsibility
Passengers are responsible for ensuring they comply with identification, baggage restrictions and any applicable travel requirements.
8. Third Party Suppliers
Flights, accommodation and associated services are provided by independent third-party suppliers under their own terms and conditions.
9. Privacy
Personal information is processed in accordance with our Privacy Policy and UK data protection legislation.
10. Governing Law
These terms are governed by the laws of England and Wales.
2. Service Description
Morva Aviation Services Ltd is an independent aviation brokerage specialising in private helicopter and fixed-wing charter throughout the UK and internationally. We source suitable aircraft and operators, obtain competitive quotations, coordinate bookings and provide a personalised service from enquiry through to travel. We work with carefully selected third-party operators and accommodation providers to create bespoke travel solutions tailored to each client's requirements.
3. Privacy and Data Protection
Morva Aviation Services ltd collects personal information provided through our enquiry forms for the purpose of arranging quotations and responding to enquiries. We do not sell personal information to third parties. Information is only shared with aircraft operators, accommodation providers or service partners where necessary to fulfil a clients request.
4. Liability and Disclaimers
Morva Aviation Services Ltd exercises reasonable care when selecting operators and suppliers. However, we are not responsible for delays, cancellations, weather disruption, technical defects, operational decisions, force majeure events or the acts or omissions of third-party suppliers. Our liability is limited to the value of any brokerage fee paid directly to Morva Aviation Services Ltd, except where liability cannot legally be excluded.